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The Colts Influence
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General
Stadium Information & Policies Alcoholic Beverages Indiana State Law prohibits the sale of alcoholic beverages to any person under the age of 21. Guests will be required to show proper identification and proof of age when purchasing alcoholic beverages. Starting times and/or days of events may dictate alcohol restriction policies. Some events may prohibit the sale of alcohol in Lucas Oil Stadium. You may also want to read Fan Code and Conduct Assistive Animals Lucas Oil Stadium welcomes guests with disabilities and their assistive animals. While it is not necessary, we encourageguests with assistive animals to contact Lucas Oil Stadium management in advance of the event in order to most appropriately accommodate the needs of the guest and their animal. Assistive Listening Devices Assistive Listening Devices are available during all major events. Please visit any of the Guest Services kiosks located throughout the stadium for assistance. Automated Teller Machines (ATM's) Accessible ATM's are located throughout the stadium. Permanent concession stands accept major credit cards. Please refer to the Concourse Level maps for further information. Banners/Signs Banners are permitted inside Lucas Oil Stadium provided that they are in good taste, may be held by one person, and do not obstruct the view of any fans or stadium signage. Lucas Oil Stadium reserves the right to confiscate or move any and all banners. Cameras & Video Equipment
Use of
cameras and video equipment inside Lucas Oil Stadium will be
determined by the event promoter. Please note that such use may
be prohibited during certain events. Club Lounges The Baker & Daniels Club (East) and ADVANTAGE Club (West) are typically open for all Indianapolis Colts home games to guests with club seat and suite tickets. Please keep your ticket with you at all times for ease of access in and out of the club lounges. Concessions Centerplate offers a wide variety of food and beverage choices for guests. There are 59 permanent concession stands and 90 portable concession stands with more 500 points of sale located throughout the stadium. All concession stands in Lucas Oil Stadium are accessible and permanent concession stands accept major credit cards. Large print menus are available upon request. Please refer to the Concourse Level maps for further information. Centerplate is the sole licensed food and beverage operator at Lucas Oil Stadium. Nonprofit groups are encouraged to contact Centerplate at 317.262.3500 if they are interested in raising funds for their organization by working in a concession stand during Lucas Oil Stadium events. Please refer to the Concourse Level maps for further information. You may also be interested in reading Stadium food gets fancy Drinking Fountains Accessible public drinking fountains are available on all levels throughout the stadium. Elevators Please refer to the section entitled Vertical Transportation. Escalators Please refer to the section entitled Vertical Transportation. Emergency Information Lucas Oil Stadium has an Emergency Action Plan (EAP) in the event an emergency occurs. Part of this plan includes a command center on event days staffed by LOS personnel and local law enforcement/emergency management personnel. You are encouraged to take the following steps in the event of an emergency:
The Colts are cracking down on unruly fans at Lucas Oil Stadium with a new way to report bad behavior through your cell phone. Colts fans are enthusiastic and passionate about the game, but sometimes things get out of hand in the stands. "It can get a little out of control after a long day of seeing people tailgate all day," said Colts fan Dave Neff. "We've been to some of the games and some of the fans do get unruly a lot of times," added Colts fan Roger Goldman. But now if you see bad behavior, you can report the unruly fan anonymously. The Colts started a text messaging system, called Guest Assist, a couple of weeks ago. It's part of the NFL's fan code of conduct implemented this year. Larry Hall, the Colts' Vice President of Ticket Operations and Guest Services, says Guest Assist is a good tool to keep fans respectful. "We want everyone to have a very good time, but never at anyone's expense. They could text to get some assistance, whether that's a fan issue, a housekeeping issue, such as maybe someone spilled a coke in a stairwell, a medical issue," Hall said. So if you're having a problem at the game, all you have to do is text the word "INDY" to 78247, with the details of the problem, along with your seat location. That text message is sent from your cell phone right to stadium security. "A response would also be sent from the command center acknowledging that their message was received," Hall explained. Lucas Oil has banners around the stadium to describe how the system works. So far, it's been met with a positive reception from fans. "For people that don't want to make a scene and have conflict there, they can text anonymously and I think it's a great idea," Neff said. In general, Colts fans are known to be well-behaved. Hall says less than ten fans are ejected each game. But he believes Guest Assist is an important tool to deal with the disruptive ones. By season's end, all NFL stadiums expect to use text messages to make sure rude fans don't ruin the game. Family Restrooms Family Restrooms are available on all levels of the stadium. There are 720 toilets for women, 652 for men and 28 family bathrooms. Please refer to the Concourse Level maps for further information. First Aid Clarian Health provides First Aid to all public events inside Lucas Oil Stadium. The main First Aid office is located in the northwest corner of Street Level, adjacent to Section 145. For emergencies during events, please find the nearest usher or contact facility security from any red house phone by dialing x4000. Please refer to the Concourse Level maps for further information. Gates Lucas Oil Stadium is a fully accessible facility. All gates and entrances are accessible using wheeled mobility devices. A total of 14 elevators, 10 escalators and 2 accessible ramp systems are available to assist with moving guests to and from the different levels of the stadium. For additional information on ramps, escalators and elevators, please refer to the section entitled Vertical Transportation.
Guest
Services staff is stationed throughout the stadium, and will assist
guests with general inquiries, lost and found, stadium directions,
emergencies, as well as provide general information and assist with
accommodations for guests with disabilities. Guest Services personnel
are uniformed and easily recognizable. The uniform attire includes
khaki pants, blue shirt and red sweater. There are five (5) Guest Services kiosks located throughout the stadium. All Guest Services kiosks are equipped and prepared to assist with wheelchairs and assistive listening devices, as well as any other related questions regarding special needs. Please refer to the Concourse Level maps for further information. Guest Services Kiosk Locations
Street Level
Club/Loge
Level
Terrace
Level Loading & Unloading Points Guests may be dropped off and/or picked up on the southwest corner pull-through location off of Missouri Street, or on the northeast side of the stadium, on Capitol Avenue by the Colts Pro Shop. Please refer to the Parking map for further information. Lost & Found
Lost &
Found items may be turned into any usher or security person.
After each event, these items will be left at Lucas Oil Stadium
Security Dispatch. Lost Parents & Found Children Children who have lost their parents should be escorted to the nearest usher or security person. Merchandise & Novelties The Colts Pro Shop is open 7 days a week at the northeast corner of Lucas Oil Stadium.
Regular
Colts Pro Shop hours are The Pro Shop will be open year round. Please call 317.262.2700 for further information and event day hours. Lucas Oil Stadium features a 7,800-square-foot Colts Pro Shop that will make available the largest collection of Colts merchandise in the world. The two-level store, located at the corner of Capitol Avenue and South Street, will be open seven days a week. Lucas Oil Stadium also offers several merchandise and novelty stands throughout the stadium that are used for any events selling merchandise. Maingate is the sole licensed retail operator at Lucas Oil Stadium. Officially licensed Colts and National Football League merchandise is also available at the nearby Indianapolis Colts Pro Shop, located in Circle Centre shopping and entertainment complex Mall at 49 West Maryland Street. The mall is accessible from many nearby hotels via enclosed walkways. Store hours are available at 317.639.2857. Lucas Oil Stadium also offers several merchandise and novelty stands throughout the stadium that are used for any events selling merchandise. Maingate is the sole licensed retail operator at Lucas Oil Stadium. Please refer to the Concourse Level maps for further information. Parking Lucas Oil Stadium owns and operates multiple parking lots surrounding the stadium. All guests are encouraged to arrive early in an attempt to secure parking that most accommodates their needs. Lucas Oil Stadium also encourages guests with disabilities to evaluate the event in which they are attending in order to assist themselves in determining arrival time to the stadium area. The primary accessible parking location is located in the South Lot with access off of Missouri Street on the west side of the stadium. A valid placard or license plate is required for access to these spaces. Spaces will be available for purchase during events and are available on a first-come, first-serve basis. Power Stations Power stations are available for recharging wheelchairs and other battery operated mobility aid devices. These stations are also available for operating respirators and other medical device equipment. Please contact Lucas Oil Stadium security, Guest Services or First Aid personnel for assistance in securing use of these stations. Restrooms Restrooms located throughout Lucas Oil Stadium are accessible. In addition, all single Family Restrooms are available on all levels and quadrants of the stadium to accommodate special needs for people with disabilities. Please refer to the Concourse Level maps for further information. Seating/SeatingRelocation Lucas Oil Stadium is pleased to provide fully integrated accessible seating for fans with disabilities and their guests. Guests with disabilities are encouraged to select their choice of seats from a wide array of options provided by the stadium.
Guests
with disabilities holding non-accessible tickets are invited to any
ticket window of the ticket office to request the exchange of their
ticket that appropriately meets their needs Security Procedures All guests will be subject to inspection upon entering Lucas Oil Stadium.
The
following items are not be permitted in Lucas Oil Stadium:
Please be advised that nothing larger than a small personal handbag, subject to inspection, will be permitted inside Lucas Oil Stadium. Smoking Policy
Smoking
is strictly prohibited within the stadium. Special Dietary/Medical Needs Individuals with special dietary/medical needs should contact a First Aid or Guest Services staff at their entry gate for locations to store special-needs items such as prescription drugs, dietary foods or beverages. Public drinking fountains are available throughout the stadium, and a 7 oz cup of water is available for free upon request at concession stands. Suites Lucas Oil Stadium offers 137 luxury suites including 8 field suites that offer a unique opportunity to see the game up close and personal, as well as 12 super suites for lease. The Quarterback Suite offers 200 seats to experience a unique shared suite experience. Suite holders receive Indianapolis Colts season tickets, VIP parking, first option to purchase tickets to Lucas Oil Stadium public events, and access to private suite level concourses as well as club lounges. All suites are equipped with leather armchairs, bar stools, elegant furnishings, and flat screen televisions complete with NFL Sunday Ticket and game statistics provided via video network. Seating capacities within the various suites range from 12 -72 guests. Delicious food and beverage selections are delivered directly to each suite by Centerplate, exclusive caterer of Lucas Oil Stadium. The Quarterback Suite is available for private events by contacting Lucas Oil Stadium at 317.262.8600. The Indianapolis Colts retain a limited number of suites which are sold on a game-by-game basis. If you or a company you know is interested in joining the single game suite waiting list, please contact the Indianapolis Colts at 317.297.2658 for additional information. Telephones/TTY Red house phones accessible for use by guests in wheelchairs are located throughout the facility. Lucas Oil Stadium provides a TTY telephone in the ticket office (317.262.3578). For emergency purposes, please contact Lucas Oil Stadium Security from any red house phone by dialing x4000. Ticket Office Information and Ticket Policies
The Lucas
Oil Stadium Ticket Office and Will Call are located on the southeast
corner of Street Level on Capitol Avenue. Depending on event
demand, an additional satellite ticket office may be used which is
located on the north side of the stadium adjacent to the Colts Pro
Shop. All windows are accessible. Lucas Oil Stadium has a capacity of approximately 63,000 for football with seating available at all levels and price ranges. As part of that total, nearly 1,200 seats are available for persons with disabilities. To ensure your seat meets your needs, please alert the ticket seller of your special needs at the time of purchase. Every suite has the ability to accommodate wheelchairs. Please note that Lucas Oil Stadium is a multi-purpose facility and will have a variety of different seating configurations. Seating for persons with disabilities will change with the different configurations, but at all times will be within the guidelines of the ADA. A total of 14 elevators, 10 escalators and 2 accessible approved ramp systems are available to assist with moving guests to and from the different levels of the stadium. Please refer to the Concourse Level maps for specific elevator, escalator and ramp locations. Elevators are located in each quadrant of the stadium, and have access to the following levels:
Event Level The following escalators land on the Street Level, Club Loge Level and Terrace Level only:
Lucas Oil
Plaza (North) The following escalators are within the Club Lounges and land at the Street Level and Club Loge Level only:
Baker
& Daniels Club (East) Ramps Lucas Oil Stadium features 2 accessible ramp systems that stop at each level of the stadium.
Northwest
Ramp (Adjacent to Section 145) Wheelchair Availability/Transportation Assistance A limited number of wheelchairs are available on a first-come, first-serve basis at Guest Services kiosks throughout Lucas Oil Stadium. In the absence of an emergency, a valid driver's license or other suitable identification will be required as a deposit for the wheelchair. Wheelchairs may not be removed from the facility. A fee will be imposed for any wheelchairs not returned to any of the Guest Services kiosks. Lucas Oil Stadium Facts
Cost:
715.4 - $719.6 million Contact Information
For more information, please refer to the Lucas Oil Stadium Persons with Disabilities Guide, or for answers to questions about the stadium, please contact Guest Services at 317.262.8600. Location & Directions Lucas Oil Stadium is conveniently located in the heart of downtown Indianapolis with easy access from several major highways: From the north: Follow I-65 South to Exit 114 (Martin Luther King Jr. St./West St.) and go south to South St. From the south: Follow I-65 North to I-70 West. Take Exit 79A (West St.) and go north. From the east: Follow I-70 west to I-65 North. Take Exit 114 (Martin Luther King Jr. St./West St.) and go south to South St. From the west: Follow I-70 East to Exit 79A (West St.) and go north.
This website is an unofficial source of news and information continually updated from thousands of sources around the net. A fan based site dedicated to the Indianapolis Colts and its fans and is not associated with the Indianapolis Colts, the National Football League, any school, team or league or any other media site. This website is the composition of many hours of research. Information contained within this site has come from numerous sources such as websites, newspapers, books, and magazines. Please take the time to visit the Source page to get a semi-complete listing of these sources, articles, sites and fans.
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